Expat Helper

Last updated: 07 March 2026

Expat Helper (“we”, “us”, “our”) is operated by Jenny Kellett as an individual, based in the Canary Islands, Spain. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit expathelper.es (the “Website”). We are committed to protecting your privacy in compliance with the EU General Data Protection Regulation (GDPR), Spain’s Organic Law 3/2018 on the Protection of Personal Data (LOPDGDD), and Law 34/2002 on Information Society Services (LSSI).

1. Data Controller

The data controller responsible for your personal data is:

Jenny Kellett
Email: jenny@expathelper.es
Location: Canary Islands, Spain

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the email address above.

2. What Personal Data We Collect

We collect different types of personal data depending on how you interact with our Website:

Data you provide directly

When you subscribe to our email newsletter via MailerLite, we collect your email address and, optionally, your first name. When you contact us via email, we collect whatever information you choose to share in your message.

Data collected automatically

When you visit our Website, the following data may be collected automatically (subject to your cookie consent preferences):

  • Analytics data (via Google Analytics): pages visited, time spent on pages, referral source, approximate geographic location (country/city level), device type, browser type, and operating system. IP addresses are anonymised before processing.
  • Technical data: IP address, browser type, and device information collected by our hosting provider for security and performance purposes.
  • Cookie data: Information stored by cookies and similar technologies as described in the Cookie Information section below.

3. Why We Process Your Data and Our Legal Basis

We process your personal data for the following purposes, each with a specific legal basis under GDPR Article 6:

  • Email newsletter — To send you helpful guides, updates, and resources about expat life in the Canary Islands. Legal basis: your explicit consent (GDPR Art. 6(1)(a)), given when you subscribe via our signup form.
  • Website analytics — To understand how visitors use our Website so we can improve our content and user experience. Legal basis: your consent via the cookie banner (GDPR Art. 6(1)(a)).
  • Website functionality — To ensure the Website operates correctly (session management, security). Legal basis: legitimate interest (GDPR Art. 6(1)(f)).
  • Affiliate partnerships — Some links on our Website are affiliate links. When you click these links, our affiliate partners may use cookies to track that you were referred by us. Legal basis: your consent via the cookie banner (GDPR Art. 6(1)(a)).

4. Third Parties Who Receive Your Data

We share personal data with the following third-party services, each acting as a data processor on our behalf or as an independent controller where stated:

  • MailerLite (UAB MailerLite, Lithuania) — Processes email addresses and names for our newsletter. MailerLite acts as a data processor under a Data Processing Agreement. MailerLite Privacy Policy.
  • Google Analytics (Google Ireland Limited) — Processes anonymised analytics data to help us understand Website usage. Google acts as a data processor. IP anonymisation is enabled. Google Privacy Policy. You can opt out using the Google Analytics Opt-out Browser Add-on.
  • Wise (Wise Payments Limited, UK) — As an affiliate partner, Wise may receive a notification when you open an account through our referral links. Wise acts as an independent data controller for any data you provide to them. Wise Privacy Policy.
  • WordPress / Hosting provider — Our Website is hosted on WordPress. Our hosting provider processes technical data (IP addresses, server logs) for security and performance. They act as a data processor.

We do not sell your personal data to any third party.

5. Cookie Information

Our Website uses cookies — small text files stored on your device — to provide functionality, analyse traffic, and support our affiliate partnerships. You can manage your cookie preferences at any time using the cookie settings link in our website footer.

Strictly necessary cookies

These cookies are essential for the Website to function and cannot be disabled. They include WordPress session cookies (wordpress_logged_in, wordpress_sec, wordpress_test_cookie) and cookie consent preferences. No consent is required for these cookies.

Analytics cookies

With your consent, we use Google Analytics cookies (_ga, _ga_*) to collect anonymised data about how visitors use our Website. These cookies help us understand which pages are most popular and how users navigate the site. Analytics cookies are retained for up to 26 months. These cookies are only set after you give consent via our cookie banner.

Marketing and affiliate cookies

With your consent, our affiliate partners (such as Wise) may set cookies when you click on affiliate links. These cookies allow the affiliate network to track that you were referred by our Website, typically for 30 to 90 days. These cookies are only set after you give consent via our cookie banner.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes described above:

  • Newsletter subscriber data — Retained for as long as you remain subscribed. After you unsubscribe, your data is deleted from our mailing list within 30 days.
  • Google Analytics data — Retained for 26 months from your last visit, after which it is automatically deleted.
  • Server logs — Retained by our hosting provider for up to 30 days for security purposes.
  • Cookie consent records — Retained for 12 months, after which you will be asked for consent again.

7. Your Rights Under GDPR

Under the GDPR and Spanish LOPDGDD, you have the following rights regarding your personal data:

  • Right of access — You can request a copy of the personal data we hold about you.
  • Right to rectification — You can ask us to correct any inaccurate or incomplete data.
  • Right to erasure — You can ask us to delete your personal data (“right to be forgotten”).
  • Right to restrict processing — You can ask us to limit how we use your data.
  • Right to data portability — You can request your data in a structured, machine-readable format.
  • Right to object — You can object to processing based on legitimate interest.
  • Right to withdraw consent — You can withdraw your consent at any time (for newsletter: click “unsubscribe” in any email; for cookies: update your preferences via the cookie settings).

To exercise any of these rights, please email us at jenny@bellanovabooks.com. We will respond within 30 days.

8. International Data Transfers

Some of the third-party services we use may process data outside the European Economic Area (EEA). Where this is the case, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or the service provider being certified under an adequacy framework recognised by the EU.

9. Children’s Privacy

Our Website is not directed at children. In accordance with Spanish law (LOPDGDD), we do not knowingly collect personal data from anyone under the age of 14. By subscribing to our newsletter or otherwise providing personal data, you confirm that you are at least 14 years of age. If we become aware that we have collected data from a child under 14, we will delete it promptly.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our Website uses HTTPS encryption, and we only work with third-party providers who maintain appropriate security standards.

11. Complaints

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Spanish Data Protection Authority:

Agencia Española de Protección de Datos (AEPD)
Website: www.aepd.es
Address: C/ Jorge Juan, 6, 28001 Madrid, Spain
Phone: +34 912 663 517

You also have the right to complain to the data protection authority in the EU country where you live or work.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.